Machinehead Moto Returns Portal

Returning an item? Our Returns Portal makes it quick and easy to request a return, exchange or refund.

Whether you need a different size, have changed your mind or need to return a faulty item, we're here to help. Read our Refund Policy before starting your return.

Start a Return

Use our online Returns Portal to:

• Request a return
• Exchange an item
• Request a refund
• Track the progress of your return

How It Works

1. Enter your postcode and order number to find your order.
2. Select the item(s) you'd like to return.
3. Choose whether you'd like a refund or an exchange.
4. Return your item using the Royal Mail return label provided or bring it into our Guildford store during opening hours.

Exchanges

Need a different size? Choose Exchange when starting your return and we'll do our best to help you get the right fit as quickly as possible.

Returning In Store

Eligible online purchases can also be returned to our Guildford store during opening hours.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or isn't what you ordered, please contact us as soon as possible. We'll work with you to resolve the issue as quickly as possible.

Need Help?

If you're unsure whether your item is eligible for return or have any questions before starting your return, we're always happy to help.

Machinehead Moto
Unit 21, Loseley Park
Guildford
GU3 1HS

Telephone: 01483 338300

Email: store21@machineheadmoto.com

Shipping & Returns Information

For details of return eligibility, refunds, exchanges, timeframes and any exclusions, please see our Shipping & Returns Information.