Browse our products online using our collections feature on our site or you can use the search function if you are looking for a specific item.

Then add your item(s) to your bag and proceed to checkout.

Once you have placed your order you will get an automated order confirmation email.

This will include your order number, details of the
order including your delivery address.

Once you place an order using your email address. You can log into your Machinehead Moto account using your email address and password at any time to track delivery or request returns or exchanges.

Yes, please call our Customer Care line on +44 (0) 1483 338300 for more details on placing an order over the
phone with us.

Order confirmations are automated. If you cannot locate this, we
recommend checking your spam or junk folder just in case your order
confirmation has gone in there (sometimes this happens)

If it is not in there please use this link to contact
us. Our Customer Care Team will be happy to help.

Our Fulfilment Team works hard to dispatch all orders as quickly
as possible. In some cases, this means we are unable to amend or cancel orders.

Please reach out to us contact
us so we can check the status of your order and advise further.

Yes, our ride in store is located at Loseley Park in Guildford GU3 1HS ride into our store, no appointment is necessary and find out about our bespoke services, browse our latest collections and see exclusive new styles and discover our in-store only discounts.

Payment can be made by Visa, Visa Electron, Visa Debit, MasterCard, American Express, Maestro, Diners Club, JCB debit and major credit cards, and any other methods which may be advertised on the site from time to
time.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or
non-delivery.

Payment will be debited and cleared from your account upon your order being accepted by us.

Prices shown on our site are in GBP

Customers can choose from Standard or Express shipping services at checkout. Dispatched we will advise an estimated delivery date or advise you by email if a product will take longer than 1 –  3 days.

As soon as our warehouse has dispatched your order you will receive a shipping confirmation email. This will include your
tracking link. 

You can track your order through your account or using the tracking number that will be emailed to you when you place your order. We advise it can take up to 24 hours for tracking to update. If it has been longer than this, please contact us and we can help
further.

All of our parcels are sent using a tracked service so we recommend checking this first. 

If the tracking says this has been updated we ask you to check around the property
or possibly with neighbours. If you are still unable to locate your parcel
please contact us.

Please note all returned items need to be in a resellable condition. This means not worn and including original packaging and tags.

Bespoke & Tailored products cannot be returned, and some sale items will not be eligible, if a sale item can not be refunded it will show at the time of the order.

Please let us know within 14 days if you would like to return an item back to us.

You can do this by logging into your account using the head icon on our website.

You will need email address to submit this request.

Of course! Please submit your return request by logging into your account using the head icon on our website and let us know what you would like as your exchange.

As soon as your return is received back and processed by our warehouse we will create your exchange and you will receive a new order confirmation email.

We always try to process these as quickly as possible.

Once our warehouse has let us know this has been received back we will let you know via an email notification, then sort your exchange order.

Not to worry if the exchange item is more expensive or cheaper.

We will either refund you the difference or send you a check out link to pay the extra via email.

Please log into your account on our website by selecting the head icon and follow the steps on how to return an item and obtain a return label.

Once you have submitted your return request you will receive an email with  instructions of how and where to return your
order back to us, using the return label provided.

Please include the item(s) you are returning and also your packing slip that was included with your order. This will allow our Returns Team to know the return is from you and we
can then efficiently process all returns.

Once your return has been processed by our Returns Team (please allow 2-3 days for processing), please allow up to 14 working days for us to refund you.

Once your refund has been processed it can take up to 5 working days for the refund to be shown in your account. Please note this is controlled by individual card providers and we do not have any control over this.

We have a dedicated Size Guides on our website which will show in size charts provided on the product pages.

We have established relationships with suppliers and manufacturers in the UK, Portugal, Germany and throughout Europe

Be sure to check the care label on your item for instructions on how to wash and care for it.

There are several ways to get in touch, either by email, phone or direct on our social channels.

Or complete the form below.

We always aim to get back to you in 24 hours, normally it is much quicker than this!

If you have sent us an email and have not had a reply, please first check your spam or junk folders.